Delivery Area
Products from this website can be shipped to most countries( Such as the United States, Canada, the United Kingdom, France, and Germany). However, orders shipped to Norway, Iceland, Cyprus, Lebanon, and U.S. extended areas including Puerto Rico, Alaska, and Hawaii are subject to an additional shipping fee starting from $114 per item due to carrier surcharges. The final shipping cost may vary depending on the product and quantity.
Free Shipping Policy
• We offer free shipping on any order to most countries such as the United States (excluding U.S. extended areas including Puerto Rico, Alaska, and Hawaii), Canada, the United Kingdom, France, and Germany.
•Orders shipped to Norway, Iceland, Cyprus, Lebanon, and U.S. extended areas including Puerto Rico, Alaska, and Hawaii are subject to an additional shipping fee starting from $114 per item due to carrier surcharges. The final shipping cost may vary depending on the product and quantity.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
Process time(Order processing time refers to the time between the order cutoff time on the day the order is placed and the time when the order is ready to be shipped and handed over to the carrier.)
Shipping time(Shipping time refers to the time required for the shipping company to deliver the product to the customer.)
• Order preparation
Once your order information is received, we will process the order:
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This may delay shipment.
Once your order has shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
(1) Free Shipping:
• Cost: Free to most countries such as the United States, Canada, the United Kingdom, France, and Germany（However, orders shipped to Norway, Iceland, Cyprus, Lebanon, and U.S. extended areas including Puerto Rico, Alaska, and Hawaii are subject to an additional shipping fee starting from $114 per item due to carrier surcharges. The final shipping cost may vary depending on the product and quantity.）
• Process Time: 1-14 business days
• Shipping time:
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 14-28 business days | To most countries such as the United States (excluding U.S. extended areas including Puerto Rico, Alaska, and Hawaii), Canada, the United Kingdom, France, and Germany |
| Expedited Express for Small Pieces | Specified products with a small size | 14-28 business days | |
| EMS | Big size but light products | 14-28 business days |
(2) Fastest Shipping on European Countries (Please contact our customer service team at [email protected].)
• Carrier: DHL/DPD
• Cost: $10 - $210 (Shipping costs vary depending on the quantity and weight of the products.)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy,Netherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3) Fastest Shipping in the United States (Please contact our customer service team at [email protected].)
• Carrier: UPS/DHL Express
• Cost: $10 - $210 (Shipping costs vary depending on the quantity and weight of the products.)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-3 days
• Shipping Time: 5-7 days
(4) Specific Countries: Only Available in Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii
• Carrier: UPS/DHL Express
• Please contact our customer service team at [email protected]
• Cost: $114 per item (Shipping costs vary depending on the product and quantity)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-2 weeks
• Shipping Time: 4-20 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within 15 - 42 business days (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order has shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team at [email protected] for the latest logistics information.
Do you ship to my country?
We offer free shipping on any order to most countries such as the United States (excluding U.S. extended areas including Puerto Rico, Alaska, and Hawaii), Canada, the United Kingdom, France, and Germany. If you are not sure whether we ship to your country, contact us at [email protected]
Will I be responsible for customs duties? If so, how much do they cost?
Customs duties, import taxes, or brokerage fees may apply depending on the destination country, product type, parcel size, order value, and local regulations. If customs duties apply, Villenas may cover 20% of eligible duties after review.If you are not sure about it, please contact us at [email protected].
